You should return your item accompanied by your proof-of-purchase within 24hrs where the attendant shall verify your purchased item for any damage, package and reason for return. They there after tag the item with a returns label with your original order or purchase receipt. All you need to do is come with the receipt and your The Perfume to the Shop.

The shop attendant will scan your Item and verify your purchase receipt with a unique reference code of the purchased item. This code can be used to track your purchased item from our inventory, it will also work on our POS system Search option in the store.

How It Works

1. Package your purchased item in an envelop or box accompanied with your proof of purchase. Ensure it is in a resalable condition.

2. Drop it off at the specific point of purchase (our shop outlet) for item scanning and verification by our shop attendant.

3. For items not in stock you shall be given a track receipt. Keep the track receipt for follow up of your item. Our shop assistants shall call you once the item is re-stocked.

4. You shall be given another similar item of the same value or an alternative item of similar value.

Frequently Asked Questions

• Can perfume be returned?
  You can return any item you’ve bought from The Perfume Shop, as long as it’s in a resalable condition.
• How long do I have to return my The Perfume Shop item?
  If you’ve changed your mind about your purchase or the purchased item is damaged, you should make sure you return it to the shop within 24hrs to 2days of purchase.
• What’s The Perfume Shop’s returns policy?
  You can return any purchased item from our shop outlet to The specific Perfume Shop you bought the item, as long as it’s in a resalable condition – this means the item needs to be unopened, unused, and with all of its original packaging intact.
• Where do I drop off my Perfume?
  Once you decide to return the purchased item, returns it in a labelled up parcel with your full names and receipt number labelled on top. You can drop it off at the specific shop you made your purchase. 
• Is there any returns free?
  Returns-to-Shop won’t cost you a penny. Use the purchase receipt with the item, come with it to the shop and you received a new one or another item of similar value.
• How long will it take to process?
  When you drop your returns parcel off at specific purchase shop outlet, you’ll be given a returns receipt with a tracking number if your item is not in stock – use it to follow-up, to keep up to date with the status of the returns parcel delivery and arrival at the store; or if your item is in stock you shall be given the similar item or an alternative choice of similar purchase value. When The Perfume Shop receive your parcel at their warehouse, they’ll then refund the order or refund the amount to the account your originally paid with.